Support Overview

How support works

Priority handling for billing, unlock fairness, and security reports.
Include issue context to reduce back-and-forth and speed resolution.
Use FAQ and Pricing for fast answers on plans, credits, and workflow rules.

Start here (fastest way to get help)

For the fastest resolution, include these four things:

  • What you were doing (search, unlock, status change, export, etc.)
  • Where it happened (page name + URL if possible)
  • What you expected vs what happened
  • Time it occurred (approximate is fine) + screenshot if available
Tip: If it involves credits or billing, include the lead/business name (or lead id) and the action you took right before the issue.

Billing & subscription questions

Where do I manage my plan?
Use the billing portal (Stripe) to upgrade, downgrade, cancel, or update payment method. If you’re unsure where to find it, check the Pricing page and follow the “Manage Plan” / billing link in-app.
Do credits roll over?
No. Credits reset monthly each billing cycle and do not roll over. Your unlocked leads do not reset — those remain saved permanently.
I canceled — do I lose my data?
You don’t lose your unlocked leads. Canceling stops renewals and disables new usage after your billing period ends. Your previously unlocked data remains saved.

Credit disputes (fairness policy)

When should credits deduct?
Unlock credits should only deduct after a successful unlock workflow — meaning the system successfully retrieved details and saved the lead to your account. If an unlock fails, it should deduct 0 credits.
Can I be charged twice for the same lead?
No. Unlocks are designed to be idempotent — if the lead is already unlocked in your account, you should not be charged again for it.
What to include in a credit dispute
Please include:
  • Date/time of the event
  • Lead/business name (or lead id)
  • What you clicked (Unlock/View, etc.)
  • What you expected vs what occurred
  • Screenshot or error text (if any)

Bug reports (engineering-ready)

Clear bug reports lead to faster fixes. If something broke, include:

  • Page URL
  • Steps to reproduce
  • Expected result
  • Actual result
  • Screenshot/video (if possible)
If the bug involves “Unlock,” include whether the lead ended up saved in Vault or not.

Refund requests

Refunds are reviewed case-by-case depending on usage and billing timing. We do not refund unused credits (credits reset monthly and do not roll over).

If a verified system error caused an incorrect charge or incorrect credit deduction, that is handled as a fairness correction.

Security reporting

If you discover a potential vulnerability or security concern, please report it responsibly with details and steps to reproduce.

Security is treated as a product feature — reports are taken seriously and reviewed with priority.

Response time

We aim to respond to legitimate support inquiries within a reasonable business timeframe. High-priority issues (billing, unlock fairness, security) are reviewed first.

Business information

LeadForge is operated under JG Creative Studio LLC.

This is a real subscription business with long-term operational intent.

Quick Links

Find answers or return to execution.

FAQView Pricing →Return to Dashboard