Support & Issue Handling
This page outlines how billing disputes, credit issues, bugs, and security concerns are handled.
Billing or Credit Dispute
If you believe credits were deducted incorrectly or a billing issue occurred, please include:
- Date and time of the issue
- Lead or action involved
- What you expected to happen
- What actually happened
Unlock deductions are designed to occur only after successful data fetch and save. If an unlock failed and credits were deducted, this should be reviewed.
Bug Reports
When reporting a bug, include:
- Page URL
- Steps taken before the issue
- Expected result
- Actual result
- Screenshot (if possible)
Clear reports lead to faster resolution.
Refund Requests
Refunds are reviewed case-by-case depending on usage and billing timing. Abuse of refund systems or credit manipulation may result in account restrictions.
Security Reporting
If you discover a potential vulnerability or security concern, report it responsibly with details.
Security is treated as a product feature and reports are taken seriously.
Response Time
We aim to respond to legitimate support inquiries within a reasonable business timeframe. High-priority issues are reviewed first.
Business Information
Lead Gen System is operated under JG Creative Studio LLC.
This is a real subscription business with long-term operational intent.