LeadForge subscriptions are billed on a recurring basis according to the selected plan.

Subscription payments are generally non-refundable once a billing cycle begins.

This policy exists because subscription plans immediately grant access to platform capacity, including:

These resources become available immediately upon billing.

Each subscription tier includes recurring usage allowances for platform features.

These may include limits such as:

Unused allowances do not roll over into future billing periods unless explicitly stated.

Usage resets at the start of each billing cycle.

LeadForge may offer optional usage packs that provide additional platform capacity.

Usage packs may include:

Usage packs are non-refundable once purchased, as they immediately increase available usage capacity.

Usage packs may expire after a specified period if unused.

If you believe you were charged incorrectly, please contact support.

LeadForge may review and correct billing issues such as:

Refunds or credits may be issued at LeadForge’s sole discretion after review.

LeadForge is designed so that lead unlock credits are only consumed when a successful unlock occurs.

If a system error prevents a lead from unlocking properly, the platform may prevent the credit from being deducted or may restore the credit.

If you believe an unlock failed incorrectly, contact support for review.

In rare cases where a platform issue significantly impacts normal use of the service, LeadForge may issue credits or adjustments.

These decisions are made on a case-by-case basis.

Users are encouraged to contact support before initiating a chargeback with their payment provider.

Chargebacks may result in temporary account suspension while the issue is reviewed.

Users may cancel subscriptions according to the billing system’s cancellation process.

Cancellation stops future billing but does not refund the current billing cycle.

Access to platform features remains available until the end of the current billing period.