Refund Policy

LeadForge subscriptions are billed according to the plan, billing interval, and price shown at purchase or in an applicable order form. Subscription fees are generally non-refundable once the applicable billing period begins, except where required by law or expressly stated in a written agreement.

A subscription provides access to the plan and included features or capacity made available for that billing period. The fact that a customer does not use all available features, Discoveries, AI-assisted usage, seats, or other included capacity does not by itself create a right to a refund.

If LeadForge offers a trial, promotional period, or special written refund term, the conditions disclosed for that offer control.

Canceling a recurring subscription stops future renewal charges when the cancellation becomes effective. Unless otherwise stated at purchase, provided by a written agreement, or required by law, cancellation does not retroactively refund the current billing period.

Where the product permits continued access after cancellation, paid access may remain available through the end of the current paid period. A suspension or termination for cause may affect continued access without creating a refund entitlement.

Customers should cancel before the next renewal date if they do not want the subscription to renew.

Plans may include recurring allowances or limits for Discoveries, AI-assisted processing, seats, and other product capacity. These allowances are part of the subscription service and are not separate stored-value balances.

Unused recurring capacity generally expires or resets according to the applicable plan rules and does not create a cash balance, refund right, or credit unless LeadForge expressly states otherwise.

Lead unlocks are not a paid usage unit and are not governed by a paid unlock-credit refund model.

LeadForge may offer add-ons such as additional Discoveries, AI capacity, seat capacity, or other product capacity. Add-ons may be subject to eligibility requirements, expiration rules, plan dependencies, and usage priority disclosed at purchase.

Unless otherwise stated at purchase or required by law, an add-on or capacity purchase is non-refundable after it has been provisioned or made available to the account because the purchased capacity becomes immediately available for use.

If an add-on cannot be provisioned because of a LeadForge billing or entitlement error, LeadForge may correct the entitlement, reissue the capacity, apply an account credit, or issue a refund as appropriate.

If you believe a charge is incorrect, duplicated, unauthorized, or inconsistent with the plan or add-on you selected, contact LeadForge Support with enough information to identify the transaction.

LeadForge may investigate payment-provider records, subscription state, entitlement state, usage records, order history, and other billing evidence reasonably necessary to determine whether a billing error occurred.

When LeadForge confirms a billing error, LeadForge may correct the charge, issue a refund, apply an account credit, restore an entitlement, or take another reasonable corrective action.

A temporary outage, degraded feature, provider incident, or isolated product error does not automatically entitle a customer to a refund. LeadForge may nevertheless provide a credit, extension, adjustment, or refund when a material service failure substantially prevents use of paid functionality and a remedy is appropriate under the circumstances.

Where an executed Service Level Agreement applies, service credits and remedies for covered availability failures are governed by that agreement and may be the exclusive contractual remedy for those failures.

LeadForge may consider the duration, severity, scope, affected feature, account impact, available workaround, and whether the issue was caused by LeadForge or a third-party provider when evaluating an adjustment.

Charges associated with capacity that has already been consumed, allocated, or materially used are generally not refundable unless the charge resulted from a verified LeadForge billing error or applicable law requires otherwise.

If a paid Discovery or AI-assisted operation fails because of a confirmed LeadForge system error, LeadForge may restore the affected usage, reverse the related usage event, apply equivalent capacity, or provide another appropriate correction rather than issuing a cash refund.

LeadForge may deny a refund request where usage was successfully delivered and the request is based solely on dissatisfaction with the result, business outcome, recommendation, AI output, lead quality, campaign performance, or similar subjective result.

LeadForge may deny refunds or credits associated with fraudulent activity, abuse, attempts to circumvent usage limits, unauthorized account access, prohibited payment behavior, or material violations of the Terms of Service or Acceptable Use Policy.

A suspension or termination for cause does not automatically relieve a customer of amounts already due or create a right to recover amounts previously paid.

Customers are encouraged to contact LeadForge Support before initiating a chargeback so billing issues can be investigated and corrected where appropriate.

If a chargeback, payment reversal, or payment dispute is opened, LeadForge may temporarily restrict paid features, suspend billing-sensitive actions, or preserve relevant account and transaction records while the dispute is pending.

LeadForge may provide transaction, entitlement, usage, and account evidence to the payment provider as reasonably necessary to respond to the dispute.

Approved refunds are generally returned through the original payment method or another method permitted by the payment provider. Processing times depend on the payment provider, financial institution, and transaction type.

Account credits, restored capacity, or service extensions are not cash equivalents and generally cannot be redeemed for cash unless required by law or expressly stated in writing.

Nothing in this Refund Policy limits any refund, cancellation, cooling-off, charge-dispute, or consumer-protection right that cannot legally be waived.

If applicable law gives you rights that are more protective than this policy, those legal rights control.

LeadForge may update this Refund Policy as its plans, billing model, add-ons, payment systems, or legal obligations change. The current version and last-updated date will be published in the Legal & Trust Center.

Material changes may be accompanied by additional notice where required by law or reasonably appropriate.