Billing & Usage Policy

LeadForge subscription plans provide access to the Service together with the features, limits, seats, and usage capacity associated with the selected plan or applicable order form.

The principal paid usage concepts in the current product are Discoveries and AI-assisted usage. Plans may also include seat limits, feature-specific capacity, connected-service limits, and other entitlements disclosed in the applicable plan or product interface.

Lead unlocks are free and do not consume a separate paid unlock credit.

LeadForge may change plan composition, capacity, metering rules, and add-on offerings as the product evolves, subject to applicable notice and contractual requirements.

A Discovery is generally consumed when LeadForge returns a business that qualifies as a newly discovered result under the rules of the Discovery mode being used.

LeadForge does not charge a Discovery merely because a candidate was considered, checked, rejected, deduplicated, or otherwise not returned as a qualifying new result.

Known or previously indexed businesses may be returned without consuming a Discovery when the applicable mode treats those results as existing LeadForge records rather than newly discovered businesses.

Discovery mode is intended to find new businesses outside the existing LeadForge index. Qualifying newly returned businesses consume Discovery capacity.

LeadForge mode searches the existing LeadForge index. Known results returned from that index do not consume Discovery capacity.

Targeted mode requires a Business Name and is designed for a specific named business or chain. Rejected or non-returned candidates do not consume Discovery capacity; only qualifying newly returned businesses count.

Copilot Discovery requires a lead target and a maximum Discovery allowance. It checks eligible fresh directory businesses the user has not previously discovered first, then uses external searches to fill remaining slots within the allowance. Directory results and IDs-only lookups use no Discoveries. Each successful paid Google business-detail lookup uses one Discovery, including businesses that do not match. Failed detail lookups do not consume customer Discoveries. A search can consume Discoveries without returning matches. AI usage may apply separately. Hard requirements remain enforced, and broader searches without a location or industry require confirmation.

Copilot Discovery may also use AI-assisted processing, so AI usage may apply in addition to Discovery usage where the product indicates that both are being consumed.

LeadForge uses AI-assisted processing across features including LeadForge Copilot, Business Partner Tasks, Lead Intelligence, Pitch Decks, Discovery assistance, Meeting Intelligence, and AI-assisted Support.

AI usage may be metered according to the feature, request, model, processing complexity, or another product rule disclosed by LeadForge. AI usage does not necessarily correspond one-to-one with a chat message.

Some user-visible workflows may perform multiple AI operations. LeadForge may therefore account for AI usage using feature-specific rules rather than a simple message-count model.

Lead unlocks are free and do not consume a paid usage allowance.

Unlocking a lead may make additional business information, contact information, Lead Intelligence, workflow actions, and other product features available according to the user’s plan and permissions.

Free unlocks do not permit automated mass unlocking, scraping, excessive resource consumption, or attempts to bypass product safeguards.

Team and enterprise plans may include a stated number of user seats or team-capacity allowances. A seat permits an eligible user to participate in the Workspace subject to the Workspace’s role and access model.

LeadForge may offer additional seat or team-capacity purchases. Those purchases may require an active paid plan and are subject to the price, eligibility, and capacity rules disclosed at purchase.

Adding seat capacity does not change Workspace ownership, roles, Personal versus Workspace access, or authorization rules.

Recurring subscription allowances generally reset according to the billing cycle or usage period applicable to the plan.

Unless LeadForge expressly states otherwise, unused recurring capacity does not roll over, convert to cash, or create a refundable balance.

Different usage categories may have different reset dates, ceilings, or measurement periods if disclosed in the applicable plan, order form, or product interface.

LeadForge may offer optional add-ons or capacity packs for Discoveries, AI usage, seats, or other product resources.

An add-on may have its own expiration date, eligibility requirement, consumption priority, or dependency on an active subscription. These terms will be disclosed through the applicable purchase flow or written agreement.

Add-on capacity is a contractual allowance to use the Service and does not represent ownership of infrastructure, provider resources, data, or permanent platform capacity.

If an account has more than one source of capacity for the same usage category, such as recurring plan capacity and a purchased add-on, LeadForge may apply usage according to the product’s configured consumption order.

Consumption order may account for expiration dates, plan rules, or operational requirements. The usage meter shown in the product is the authoritative operational record unless a verified billing error is identified.

Usage may be associated with a user, a Workspace, or another billing scope depending on the plan and feature. Team plans commonly share certain capacity at the Workspace level while some product state and activity remain Personal to the individual user.

A Personal or Workspace data view does not necessarily determine the billing scope of an action. An action performed from a Personal view may still consume capacity belonging to the applicable subscription or Workspace where the product is configured that way.

Workspace owners and administrators are responsible for managing member access and monitoring shared capacity available to their Workspace.

LeadForge records usage events and entitlement state to determine current capacity, feature availability, limits, and billing-related access.

Usage records may include the applicable Workspace or user, feature, usage category, quantity, timestamp, request or result status, plan, add-on state, and other information needed to administer the Service.

LeadForge may use idempotency, deduplication, transactional checks, retries, and related controls to reduce duplicate or incorrect usage accounting.

LeadForge is designed not to charge paid usage for operations that do not satisfy the applicable success criteria for that usage category.

For Discovery, candidates that are not returned as qualifying new results do not consume Discovery capacity. Other paid features may use feature-specific success criteria.

If a confirmed LeadForge system error causes incorrect paid usage to be recorded, LeadForge may reverse the usage event, restore capacity, grant equivalent capacity, apply an account credit, or provide another appropriate correction.

LeadForge may enforce hard limits, soft limits, rate limits, concurrency limits, provider limits, queueing, or temporary restrictions to protect platform stability, provider relationships, deliverability, cost control, or other users.

Users may not use multiple accounts, Workspaces, scripts, automation, timing manipulation, or other methods to circumvent plan limits, usage accounting, rate limits, feature restrictions, or abuse controls.

Abusive or anomalous activity may be restricted even where nominal paid capacity remains available.

LeadForge’s billing and entitlement records determine the active plan, renewal state, add-ons, capacity, seats, usage, and feature access associated with an account or Workspace.

Payment-provider records, subscription state, internal usage records, and entitlement records may all be used to reconcile billing and access when a discrepancy occurs.

A temporary display inconsistency does not by itself change the underlying subscription or entitlement. LeadForge may correct an interface, usage meter, entitlement, or billing record when the authoritative records show an error.

LeadForge may change prices, plan limits, included capacity, add-ons, or usage rules. Where required by law, contract, or subscription terms, LeadForge will provide notice before a material change applies to an existing subscription.

An executed order form or enterprise agreement controls over this general policy for any billing term that it specifically addresses.

If you believe Discoveries, AI usage, seat capacity, an add-on, or another billed entitlement was counted or charged incorrectly, contact LeadForge Support with enough information to identify the affected transaction or usage event.

LeadForge may review billing, entitlement, usage, provider, and system records reasonably necessary to investigate the issue.

Confirmed errors may be corrected through restored capacity, reversed usage, an account credit, a refund, an entitlement correction, or another appropriate remedy under the Refund Policy.

LeadForge may update this Billing & Usage Policy as its pricing, plans, features, Discovery modes, AI systems, usage accounting, or billing infrastructure changes. The current version and last-updated date will be published in the Legal & Trust Center.